Quality Assurance Oversight Division: Ensuring Excellence

At Excelsior Defense, exceptional customer service and complete customer satisfaction are our top priorities. To ensure that we meet and exceed client expectations, we use a strategic service model approach built upon a collaborative partnership with each client.

Our Quality Assurance Oversight Division constantly monitors the services provided by our various divisions to ensure that it matches the highest standards of security as established by our Board of Directors. Should a performance issue arise, the Quality Assurance team is empowered to take control of the situation and work with the client until the issue is resolved to the client’s complete satisfaction.

Clients have direct access to the Quality Assurance Oversight Division at all times, either by completing a Quality Assurance Worksheet, contacting or e-mailing the corporate offices or the Oversight Division directly. So if a problem should occur, the process of resolving it is fast and easy.

Quality Assurance Worksheets are in Adobe Acrobat Format and can be found here.